Shipping policy

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }

Shipping Policy

1. Overview

Play-Craft Station is committed to delivering your STEM and DIY educational kits safely and efficiently. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.

2. Order Processing

Orders are typically processed within 1-2 business days after payment is received.

Orders placed on weekends or UK public holidays will be processed on the next business day.

During busy periods, product launches, promotions, or seasonal demand, processing times may be slightly longer.

3. Delivery Methods

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }
We currently ship using Royal Mail tracked delivery services. Available shipping options and associated costs will be displayed at checkout

Available shipping options and costs will be displayed at checkout.

4. Estimated Delivery Times

After dispatch, estimated delivery times are:

  • Royal Mail Tracked 48: 2-3 working days
  • Royal Mail Tracked 24: 1-2 working days

Please note that delivery times are estimates and are not guaranteed.

5. Delivery Coverage

We currently ship to addresses within the United Kingdom.

For deliveries to Northern Ireland, Highlands, Islands, or other remote locations, delivery times may be longer.

International shipping may be introduced in the future.

6. Tracking Information

Where a tracked service is used, customers will receive tracking information by email once their order has been dispatched.

Tracking updates are provided directly by the delivery carrier.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information when placing an order.

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }
Please ensure your delivery address is correct before completing your order. Play-Craft Station cannot be held responsible for parcels delivered to an address supplied incorrectly by the customer

If an incorrect address is supplied:

  • Orders not yet dispatched may be updated by contacting us immediately.
  • Orders already dispatched cannot be redirected by Play-Craft Station.
  • Additional shipping costs resulting from incorrect address information may be the customer's responsibility.

8. Lost, Delayed, or Missing Parcels

 

If your parcel has not arrived within the expected delivery period, please contact us.

We may:

  • Review tracking information
  • Contact the delivery carrier
  • Open an investigation where necessary

A parcel may be considered lost only after the carrier's investigation process has been completed.

Where a parcel is confirmed lost in transit, we will provide either:

  • A replacement order, or
  • A full refund

9. Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery.

We may request photographs of:

  • The external packaging
  • The damaged product
  • Shipping labels

Upon verification, we will arrange replacement parts, a replacement product, or another suitable resolution.

10. Delivery Delays Outside Our Control

We are not responsible for delivery delays caused by circumstances beyond our reasonable control, including:

  • Severe weather
  • Transport disruptions
  • Industrial action
  • Carrier delays
  • Public emergencies

We will always do our best to keep customers informed when delays occur.

11. Contact Us

For shipping enquiries, please contact:

Play-Craft Station

Email: support@playcraftstation.co.uk

We aim to respond within 24-48 hours.