Privacy policy

Privacy Policy

1. Introduction

Play‑Craft Station (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information Provided by You

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely by third‑party providers)

2.2 Automatically Collected Information

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the site

  • Cookies and tracking data

2.3 Order Information

  • Products purchased

  • Order history

  • Delivery preferences

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Communicate with you about your purchase

  • Provide customer support

  • Improve our website and services

  • Send marketing emails (only with your consent)

  • Prevent fraud and maintain security

4. Legal Basis for Processing (UK GDPR)

We process personal data under the following legal bases:

  • Contractual necessity – to fulfil your orders

  • Legitimate interest – to improve our services and prevent fraud

  • Consent – for marketing communications

  • Legal obligation – for accounting and tax compliance

5. Sharing Your Information

We do not sell your personal information.

We may share data with trusted third parties only when necessary:

  • Payment processors

  • Delivery and courier services

  • Email marketing platforms

  • Website analytics providers

  • Shopify (our e‑commerce platform)

Each third party is required to protect your data and use it only for the services they provide.

6. Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance

  • Analyse visitor behaviour

  • Remember your preferences

  • Support checkout and cart functionality

You can manage or disable cookies through your browser settings.

7. Data Retention

We retain your personal information only as long as necessary:

  • Order records: 6 years (legal requirement)

  • Marketing data: until you unsubscribe

  • Website analytics: as per provider policies

8. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict processing in certain circumstances

  • Object to marketing communications

  • Request data portability

To exercise any of these rights, contact us at support@playcraftstation.com.

9. Protecting Your Information

We take security seriously and use:

  • Encrypted payment processing

  • Secure servers

  • Access controls

  • Regular security monitoring

However, no online system is completely secure, and we cannot guarantee absolute protection.

10. Third‑Party Services

Our store is hosted on Shopify, which provides secure e‑commerce infrastructure. Your data may be stored on Shopify’s servers and protected under their privacy and security standards.

Third‑party services (such as couriers or payment processors) have their own privacy policies.

11. Children’s Privacy

Our products are intended for children with adult supervision. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal data, contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us:

Email: support@playcraftstation.co.uk

Thank you for trusting Play‑Craft Station. We are committed to protecting your privacy and providing a safe, secure shopping experience.